Who are we?

At Waterloo Tourism, we place quality of service at the heart of our priorities. Every day, our team is committed to offering you a warm, human and professional experience, guided by strong values.

Our values & our missions

Caring
Always listening to you, your satisfaction is our priority.

Adaptability
We are available seven days a week (10 a.m.-5 p.m. or 9.30 a.m.-6 p.m. in summer) - on site, by phone, email or social networks.

Service
Whether you're a tourist or a local, we're happy to share our advice, our smiles and our multilingual expertise.

Meet our Team

Meet the passionate faces who bring Waterloo Tourism to life.

Bénédicte

For 15 years, she has been bringing Waterloo’s history to life with passion. Anecdotes and good humour guaranteed!
Anthony

An expert in good addresses, he always finds the perfect restaurant, with enthusiasm and a smile.
Manon

Creative and attentive, she will guide you with kindness and personalised advice.
Catherine

A native of Waterloo, she’ll welcome you with energy and answer all your questions about her town.
Patricia

A former shopkeeper, she’ll be happy to share her good tips and the soul of the city’s retail scene.
Corentin

As president of Waterloo Tourism, he is committed to making Waterloo welcoming for all.

Our Labels & Rewards

Our commitment to quality is also reflected in the official labels that testify to our seriousness and passion for hospitality:

Ville Impériale

Since 2022, Waterloo has been a member of the Ville Impériale network, which brings together towns linked to Napoleonic history. This label promotes our exceptional historical heritage and raises our profile as a tourist destination.

Wallonie Destination Qualité

Since 2014, this program has strengthened our continuous improvement approach, focusing on the quality of our welcome and visitor satisfaction. Every team member of the team is involved in guaranteeing a quality experience.

Guide Michelin – Voyage & Cultures

Waterloo has been awarded a star in the Michelin Guide for the richness of its heritage, the quality of its visits and its accessibility. A great recognition of our historical and cultural dynamism!

Bienvenue Vélo

We welcome cycling tourists with specially adapted services and facilities. Enjoy a practical and pleasant break before exploring our trails through nature and history.