Who are we?

At Waterloo Tourism, we place quality of service at the heart of our priorities. Every day, our team is committed to offering you a warm, human and professional experience, guided by strong values.

Our Values & Missions

Thoughtfullness
Your satisfaction is our priority. We’re always ready to listen and assist.

Adaptability
Open 7 days a week: reach us in person, by phone, email, or on social media.

Service
Whether you’re a visitor or a local, we’re here to help with multilingual support and genuine smiles.

Meet our Team

Meet the passionate faces who bring Waterloo Tourism to life.

Bénédicte

A storyteller at heart, she’s been sharing Waterloo’s history for over 15 years.
Anthony

A connoisseur of local dining, he’ll point you to the perfect restaurant with genuine enthusiasm.
Manon

Creative and attentive, she will guide you with kindness and personalised advice.
Catherine

A Waterloo native, her local knowledge and energy are infectious.
Patricia

With her retail background, she’s your go-to for hidden shopping gems and city’s retail secrets.
Corentin

As president, he champions a welcoming, inclusive experience for all.

Labels & Rewards

Our commitment to excellence is reflected in the official recognitions we've earned:

Ville Impériale

Since 2022, Waterloo has been a member of the Ville Impériale network, which brings together towns linked to Napoleonic history. This label promotes our exceptional historical heritage and raises our profile as a tourist destination.

Wallonie Destination Qualité

Since 2014, this program has strengthened our ongoing efforts to improve visitor experience and satisfaction. Every team member is dedicated to creating high-quality experience for every visitor.

Guide Michelin – Voyage & Cultures

Waterloo has been awarded a star in the Michelin Guide for the richness of its heritage, the quality of its visits and the accessibility of its attractions. A wonderful recognition of our rich historical and cultural vitality!